# FirstReply MCP server

> Lets an AI assistant manage customer support operations, browse conversations, search knowledge bases, and schedule social media posts.

- Repository: https://github.com/FirstReply/firstreply-mcp
- Page: https://hostedmcp.org/servers/firstreply/firstreply-mcp
- Transport: —
- Stars: 1
- License: MIT

## Environment variables

| Name | Required | Secret | Description |
|---|---|---|---|
| `FIRSTREPLY_API_TOKEN` | no | no |  |

## Tools (84)

- `organization_list`
- `organization_get`
- `organization_update`
- `organization_usage`
- `member_list`
- `member_get`
- `member_create`
- `member_update`
- `member_delete`
- `api_key_list`
- `api_key_create`
- `api_key_delete`
- `channel_list`
- `channel_get`
- `channel_statistics`
- `channel_refresh`
- `channel_test`
- `channel_create`
- `channel_connect`
- `channel_update`
- `channel_playstore_service_account`
- `channel_tiktok_creator_info`
- `conversation_list`
- `conversation_get`
- `conversation_thread`
- `conversation_messages`
- `conversation_reply`
- `conversation_close`
- `conversation_read`
- `conversation_spam`
- `conversation_update`
- `conversation_delete`
- `conversation_stats`
- `conversation_stats_by_member`
- `conversation_metrics`
- `conversation_totals`
- `message_get`
- `message_update`
- `message_send`
- `message_delete`
- `attachment_upload`
- `contact_list`
- `contact_get`
- `contact_create`
- `contact_update`
- `contact_delete`
- `contact_field_list`
- `post_list`
- `post_get`
- `post_statistics`
- `post_metrics`
- `post_comments`
- `post_write`
- `post_media_upload`
- `post_create`
- `post_schedule`
- `post_reschedule`
- `post_analytics`
- `classification_list`
- `classification_get`
- `classification_create`
- `classification_update`
- `classification_delete`
- `classification_impact`
- `classification_statistics`
- `knowledge_search`
- `knowledge_get`
- `knowledge_create`
- `knowledge_update`
- `knowledge_delete`
- `knowledge_source_list`
- `knowledge_source_get`
- `knowledge_source_create`
- `knowledge_source_update`
- `knowledge_source_delete`
- `knowledge_source_sync`
- `knowledge_source_status`
- `ai_draft_reply`
- `ai_prompt`
- `ai_translate`
- `ai_test`
- `search`
- `webhook_test`
- `webhook_rotate_secret`

## FAQ

### What can the AI assistant do with FirstReply?

The assistant can browse and answer customer conversations, look up contacts, search and maintain the knowledge base, draft and translate replies, and manage social media posts.

### How are social media channels like Facebook and Instagram connected?

These channels are connected by signing in on the platform via a login link returned by the channel_connect tool.

### Can the AI assistant publish social media posts immediately?

No, the assistant can only draft or schedule posts; a person must still change or approve them as there is no tool to publish right away.

### What file types can be uploaded as attachments?

You can upload images (JPEG, PNG, GIF, WebP), PDF, plain text, CSV, Word, and Excel files up to 50 MB.